Susan Keemer
About Susan Keemer
Susan Keemer is a Business Banking Escalation Specialist at Chase, where she has worked since 2015. She has over 30 years of experience in the banking industry, including previous roles at Chase and Bank One in various capacities across Ohio and Texas.
Current Role as Business Banking Escalation Specialist
Susan Keemer currently serves as a Business Banking Escalation Specialist at Chase, a position she has held since 2015. In this role, she addresses complex issues that arise within business banking operations, ensuring that client concerns are resolved efficiently. Her expertise in managing escalations contributes to maintaining high standards of customer service and operational excellence.
Previous Experience at Chase
Susan Keemer has extensive experience at Chase, having worked in various roles since 1985. She began her career as a Check Processing Operations Specialist, serving for 12 years until 1997. She then transitioned to the role of Client Service Professional from 1997 to 2003, where she focused on customer interactions in the Dayton, Ohio area. From 2003 to 2015, she worked as a Commercial Service Manager, overseeing business banking operations in Western and Central Ohio.
Education and Qualifications
Susan Keemer studied at Miami-Jacobs College of Business, where she focused on Accounting and Business/Management. She achieved an Associate's degree during her studies from 1979 to 1980. This educational background has provided her with a solid foundation in financial principles and business operations, which she applies in her current and previous roles.
Career Timeline at Chase
Susan Keemer's career at Chase spans several decades, beginning in 1985. She worked as a Check Processing Operations Specialist for 12 years, followed by a 6-year tenure as a Client Service Professional. After that, she served as a Commercial Service Manager for 12 years. Since 2015, she has been a Business Banking Escalation Specialist, totaling over 30 years of service in various capacities at Chase.