Susan Pacini
About Susan Pacini
Susan Pacini is a Customer Relations/Sr. Collections Specialist at Chase, where she has worked since 2018 in the Greater Chicago Area. With a diverse background in customer service and operations, she has held various roles in financial services, including positions at Capital One and as a Sales Consultant for Tastefully Simple.
Work at Chase
Susan Pacini has been employed at Chase as a Customer Relations/Sr. Collections Specialist since 2018. In this role, she is responsible for managing customer interactions and collections processes, utilizing her extensive background in customer service and financial operations. Her position in the Greater Chicago Area allows her to engage with a diverse client base, addressing their needs and resolving issues effectively.
Previous Experience at Capital One
Prior to her current role at Chase, Susan Pacini worked at Capital One for over 15 years in various capacities. She served as a Senior Operations Production Coordinator from 2012 to 2014 and as a Credit/Customer Service Review Coordinator from 2014 to 2017. Additionally, she held the position of Internet Support and Customer Service Representative from 1999 to 2012. This extensive experience equipped her with skills in operations management, customer service, and fraud detection.
Sales Consultant Role
Susan Pacini also worked as a Sales Consultant for Tastefully Simple, showcasing her ability to engage with clients in a sales environment. This role allowed her to develop her skills in client interaction and sales strategies, further diversifying her professional experience.
Educational Background
Susan Pacini studied at Triton College, where she earned a Certificate in Executive Assistant/Executive Secretary. She also attended Harper College, achieving an Associate's Degree in Business Administration and General Management. Her educational background supports her professional roles, particularly in administrative and customer service functions.
Foundational Experience in Banking
Earlier in her career, Susan Pacini worked as a Bank Teller, which provided her with foundational experience in financial services and customer interaction. This role contributed to her understanding of banking operations and customer needs, forming a basis for her subsequent positions in the financial sector.