Tabitha Freeman
About Tabitha Freeman
Tabitha Freeman serves as the Vice President Operations Manager II for Home Lending Escalation Management Services at Chase, a position she has held since 2019. With extensive experience at Chase in various roles related to home lending and customer experience, she has contributed to the organization for over a decade.
Current Role at Chase
Tabitha Freeman currently holds the position of Vice President Operations Manager II in Home Lending Escalation Management Services at Chase. She has been in this role since 2019, contributing to the management of operations within the home lending sector. Her responsibilities include overseeing escalation management processes and ensuring efficient service delivery.
Previous Experience at Chase
Freeman has extensive experience at Chase, having held multiple positions across various departments. She worked as a Home Lending Customer Experience - Business Analyst II from 2016 to 2018, focusing on enhancing customer interactions. Prior to that, she served as a Product Manager II/Business Management Lead in Home Lending Product & Strategic Initiatives for 10 months in 2018. Her earlier roles include Change Management Support Supervisor and Project Manager/Communications Associate, where she managed customer service operations and employee experience initiatives.
Career Development at Chase
Freeman's career at Chase began in 2011 as a Performance Improvement/Communications Associate in Home Lending Customer Service Operations. Over the years, she progressed through various roles, gaining experience in business analysis, product management, and change management. This trajectory highlights her ability to adapt and take on increasing responsibilities within the organization.
Location of Work Experience
Throughout her tenure at Chase, Freeman has worked in different locations, including the Columbus, Ohio Area and Monroe, Louisiana Area. Her diverse geographical experience contributes to her understanding of various market dynamics and customer needs within the home lending sector.