Tammy Leighton
About Tammy Leighton
Tammy Leighton is an Operations Team Manager at Chase, where she has worked since 2011. She holds a Bachelor's Degree in Economics and Business from Lafayette College and has extensive experience in operations and team management within the financial services industry.
Work at Chase
Tammy Leighton has served as Operations Team Manager at Chase since 2011, contributing over 13 years of experience in this role. Based in Downers Grove, IL, she has played a pivotal role in enhancing operational efficiency. Her responsibilities include creating systems training job aids for new hires, utilizing Excel and Word to streamline the onboarding process. Leighton has also implemented procedural changes that improved production in a new functional model, focusing on better communication between support and processing teams.
Previous Experience at JPMorgan Chase
Before her current role at Chase, Tammy Leighton worked at JPMorgan Chase in various capacities. She served as a Team Leader from 2009 to 2010 and as a Senior Processor for five months in 2009. In these roles, she gained valuable experience in team management and processing operations, which contributed to her expertise in the financial services sector.
Background in Mortgage Lending
Tammy Leighton began her career in the mortgage industry at Mortgage Lenders Network, where she worked as an Account Manager from 1997 to 2002. This five-year experience provided her with foundational knowledge in mortgage lending, which she later applied in her roles at JPMorgan Chase and Chase. Her early career laid the groundwork for her subsequent achievements in operations management.
Education and Expertise
Tammy Leighton holds a Bachelor's Degree in Economics and Business from Lafayette College. Her educational background has equipped her with a strong understanding of economic principles and business operations, which she applies in her current role as Operations Team Manager. This academic foundation supports her ability to implement effective strategies and improve operational processes.
Achievements in Operations Management
Throughout her career, Tammy Leighton has made significant contributions to operational efficiency. She created job aids specifically for HARP loans to minimize underwriting touches. Additionally, she successfully launched and managed a high-performing night shift, showcasing her time management skills. Leighton also developed a mortgage processing specialist within six months, highlighting her training and development capabilities.