Tania Aguilar Jacobs
About Tania Aguilar Jacobs
Tania Aguilar Jacobs is a Sr Specialist II in Auto Customer Service at Chase, with extensive experience in customer service roles across various companies. She holds an MBA and is bilingual in English and Spanish, possessing strong skills in conflict resolution and customer relationship management.
Work at Chase
Tania Aguilar Jacobs has been employed at Chase since 2016, serving as a Senior Specialist II in Auto Customer Service. In this role, she focuses on providing customer support and managing inquiries related to auto services. Her extensive experience in customer service has contributed to her effectiveness in this position, where she has worked for over eight years in the Greater Tampa Bay Area.
Previous Employment History
Prior to her current role at Chase, Tania worked at several organizations. She was a Customer Service Representative I at Anthem for six months in 2016 in the Tampa/St. Petersburg, Florida Area. From 2014 to 2015, she served as a Service Delivery Agent at Regions Bank in Hoover, Alabama. Additionally, Tania spent six years at AT&T Mobility as a Customer Support Specialist in Baton Rouge, Louisiana, from 2005 to 2011.
Education and Expertise
Tania Aguilar Jacobs holds an Associate's degree in General Engineering from Mississippi Gulf Coast Community College, which she attended from 1991 to 1993. She furthered her education at Louisiana State University, earning a Bachelor of Applied Science in Chemistry from 1993 to 1996. Tania also obtained a Master of Business Administration from the University of Phoenix, studying from 2000 to 2002. Her educational background supports her expertise in customer service and management.
Skills and Competencies
Tania possesses strong skills in conflict resolution and managing customer expectations through effective relationship building. She is proficient in various operating systems and software, including MS-DOS and Microsoft Windows applications such as Word, Excel, PowerPoint, and Outlook. Her bilingual abilities in Spanish and English enhance her communication skills, allowing her to serve a diverse customer base.