Theresa Ortiz
About Theresa Ortiz
Theresa Ortiz is a Business Analyst at Chase, where she has worked since 2020. She leads a team of 14 Operations Coordinators and focuses on workforce management and process improvement.
Work at Chase
Theresa Ortiz has a significant tenure at Chase, where she has held multiple roles since 2013. She began her career at Chase as a Collections Specialist, serving in this capacity for three years until 2016. Following this role, she transitioned to the position of Business Operations Specialist, where she worked for four years until 2020. Currently, she serves as a Business Analyst, a role she has held since 2020. In her current position, she leads a team of 14 Operations Coordinators, focusing on client and stakeholder satisfaction.
Education and Expertise
Theresa Ortiz obtained her Bachelor's degree in Project Management from Ashford University, completing her studies from 2018 to 2020. She is currently pursuing an Excel certification to enhance her professional skills. Her educational background and ongoing commitment to learning reflect her dedication to improving her expertise in business analysis and project management.
Responsibilities and Leadership
In her role as a Business Analyst at Chase, Theresa Ortiz is responsible for ensuring the accuracy of workforce management schedules and entitlement balances through regular audits. She has been involved in reporting related to Workforce Management and Human Resource Management. Her leadership of a team of Operations Coordinators emphasizes her focus on ensuring client satisfaction and optimizing team performance.
Professional Development
Theresa Ortiz is committed to continuous professional development. She enjoys learning new methods to improve business processes and is dedicated to managing her team effectively. Her proactive approach to professional growth is evident in her pursuit of additional certifications and her focus on enhancing operational efficiency.