Tim Dean
About Tim Dean
Tim Dean serves as the Vice President of Ultimate Rewards Customer Experience Development at Chase, where he has worked since 2018. He has extensive experience in the financial services industry, having held various leadership roles at Citi, Chase, and Bank of America over a career spanning several decades.
Current Role at Chase
Tim Dean serves as the Vice President of Ultimate Rewards Customer Experience Development at Chase. He has held this position since 2018, contributing to the enhancement of customer engagement and satisfaction within the Ultimate Rewards program. His role focuses on developing strategies that improve the overall customer experience, ensuring that the program meets the evolving needs of its users.
Previous Experience at Chase
Prior to his current role, Tim Dean held several positions at Chase. He worked as a Senior Marketing Manager for Customer Experience, focusing on affluent and high-net-worth marketing from 2007 to 2011. He then transitioned to a Senior Business Manager role, overseeing consumer practices, governance, and audit from 2011 to 2012. He later served as Vice President of Risk Management and Program Manager for Strategic Projects from 2015 to 2018.
Experience at Citi
Tim Dean worked at Citi as a Senior Vice President of Product and Customer Experience from 2012 to 2014. During his tenure in Wilmington, Delaware, he focused on enhancing product offerings and improving customer interactions, contributing to the overall customer satisfaction and loyalty for the bank.
Background at Bank of America
Tim Dean's career includes a significant period at Bank of America, where he served for 12 years from 1993 to 2005. His roles included First Vice President of Collections Strategy, Credit Lending, Credit Operations, and Marketing. This extensive experience provided him with a solid foundation in financial services and customer management.
Educational Background
Tim Dean earned a Bachelor of Science degree from Saint Joseph's University, where he studied from 1985 to 1989. This educational background laid the groundwork for his career in the financial services industry, equipping him with essential knowledge and skills.