Tom Bates
About Tom Bates
Tom Bates is a Developmental Center Coach and Customer Service Specialist II at Chase, where he has worked since 2014. He previously held the position of Provider Claims Resolution Specialist at UnitedHealth Group from 2011 to 2014 and earned a Bachelor of Arts degree from the College of the Ozarks between 1988 and 1992.
Work at Chase
Tom Bates has been employed at Chase since 2014, holding the position of Developmental Center Coach and Customer Service Specialist II. In this role, he focuses on enhancing customer service operations and coaching team members to improve performance. His tenure at Chase spans a decade, during which he has contributed to various initiatives aimed at optimizing customer interactions and service delivery.
Previous Experience at UnitedHealth Group
Before joining Chase, Tom Bates worked at UnitedHealth Group from 2011 to 2014. He served as a Provider Claims Resolution Specialist, where he was responsible for addressing and resolving claims-related issues. His experience in this role provided him with valuable insights into the healthcare industry and claims processing.
Education and Expertise
Tom Bates earned a Bachelor of Arts degree from the College of the Ozarks, completing his studies from 1988 to 1992. This educational background has equipped him with foundational knowledge and skills applicable to his roles in customer service and claims resolution.