Tracey Benson
About Tracey Benson
Tracey Benson is a Business System Analyst with extensive experience in various roles within the financial and retail sectors. She has worked at Chase since 2011 and has a strong background in system support, project management, and user training.
Work at Chase
Tracey Benson has held multiple roles at Chase since 2011. Initially, she worked as a Project Manager from 2011 to 2014, where she oversaw various projects in the Columbus, Ohio Area. She then transitioned to the role of AVP - Risk Analyst II from 2014 to 2016, focusing on risk assessment and management. Since 2016, she has served as a Business System Analyst, where she has designed training materials and coached a globally diverse user base, enhancing user adoption and proficiency. Her contributions include creating internal reporting metrics that improved the financial charge back process and developing a comprehensive test methodology implemented across multiple lines of business.
Previous Experience at DSW and American Electric Power
Tracey Benson worked at DSW from 1986 to 1999 as MIS System Support for 13 years. In this role, she provided support for management information systems, contributing to the operational efficiency of the organization. Following her tenure at DSW, she joined American Electric Power as a Settlements Infrastructure Analyst from 2000 to 2010. During her 10 years there, she focused on settlements and infrastructure, playing a key role in the company's analytical processes.
Education and Expertise
Tracey Benson pursued her education at Franklin University, where she studied Marketing and Communications as well as Business Administration. She earned a Master of Communications Management (MCM) from 2002 to 2007. Additionally, she obtained a Bachelor of Arts in Business Administration during the same period. This educational background has equipped her with a solid foundation in business principles, marketing strategies, and effective communication.
Professional Skills and Contributions
In her professional roles, Tracey Benson has developed a range of skills that enhance her effectiveness as a Business System Analyst. She managed a defect triage process that supported over 100 users, ensuring efficient resolution of issues. Her ability to create training materials and coach users has improved user proficiency across the organization. Furthermore, her development of a comprehensive test methodology has been implemented across multiple lines of business, showcasing her analytical and project management skills.