Tracey Johnson
About Tracey Johnson
Tracey Johnson is a Branch Manager with expertise in Customer Experience Management, focusing on client satisfaction and loyalty. She has a background in the financial services industry, having previously served as Vice President, Branch Manager at PNC before joining Chase in 2018.
Work at Chase
Tracey Johnson has been serving as a Branch Manager at Chase since 2018. In this role, she oversees branch operations, ensuring that customer service standards are met and that team members are effectively supported. Her responsibilities include managing daily activities, enhancing client satisfaction, and fostering a positive work environment. Johnson's leadership contributes to the overall success of the branch, aligning with Chase's commitment to providing quality financial services.
Previous Experience at PNC
Before her tenure at Chase, Tracey Johnson worked at PNC as Vice President and Branch Manager from 2011 to 2017. During her six years at PNC, she gained extensive experience in banking operations and customer service management. Her role involved overseeing branch performance and implementing strategies to improve customer engagement and satisfaction. This experience laid the foundation for her current position at Chase.
Education and Expertise
Tracey Johnson studied at Youngstown State University, where she developed a strong foundation for her career in the financial services industry. She possesses expertise in Customer Experience Management, focusing on enhancing client satisfaction and loyalty. Her educational background, combined with her professional experience, equips her with the skills necessary to lead teams and improve customer interactions effectively.
Mentoring Skills
Tracey Johnson is recognized for her strong mentoring skills, which she utilizes to contribute to the development of her team members. She emphasizes the importance of professional growth and provides guidance to help her colleagues enhance their skills. This commitment to mentoring fosters a collaborative environment and supports the overall performance of the branch.
Background in Financial Services
Tracey Johnson has a demonstrated history of working in the financial services industry. Her career showcases a robust understanding of banking operations, which she has developed through various roles over the years. This background enables her to navigate the complexities of the industry and implement effective strategies that benefit both clients and the organization.