Tracy Cervantes
About Tracy Cervantes
Tracy Cervantes serves as the Vice President and Risk Operations Manager for Retail Banking at Chase, a position held since 2007. With extensive experience in the banking sector, Cervantes has also worked at Bank of Agriculture & Commerce/ECC Bank since 2010 and previously held various roles at Wells Fargo from 1986 to 1989.
Work at Chase
Tracy Cervantes has held the position of Vice President and Risk Operations Manager in Retail Banking at Chase since 2007. In this role, she oversees risk management strategies and operations within the retail banking sector. Her responsibilities include ensuring compliance with regulatory requirements and implementing effective risk mitigation practices. With over 17 years of experience at Chase, she has contributed to enhancing operational efficiency and improving customer service standards.
Current Role at Bank of Agriculture & Commerce/ECC Bank
Since 2010, Tracy Cervantes has served as Vice President and Branch Banking and Centralized Operations at the Bank of Agriculture & Commerce/ECC Bank. In this capacity, she manages branch operations and oversees centralized banking functions. Her role involves strategic planning and execution to optimize banking services and enhance operational performance across branches.
Previous Experience at Wells Fargo
Tracy Cervantes worked at Wells Fargo from 1986 to 1989, where she held various positions including Vault Teller, Lead Teller, Platform Specialist, and Loan Specialist. This experience provided her with a solid foundation in banking operations and customer service. Her roles involved handling cash management, assisting customers with banking needs, and facilitating loan processes.
Education and Expertise
Tracy Cervantes possesses extensive expertise in risk management and banking operations. Her educational background and professional training have equipped her with the skills necessary to navigate complex banking environments. She is knowledgeable in compliance regulations, operational efficiency, and customer service excellence, contributing to her effectiveness in her current roles.