Tressa Brown
About Tressa Brown
Tressa Brown is a Compliance Escalations Operations Specialist with over 20 years of experience in the Mortgage Banking Industry. She has a background in Criminal Justice and has held various roles at Chase and ABN AMRO Bank N.V., focusing on operational efficiency and compliance.
Work at Chase
Tressa Brown has held multiple positions at Chase since 2007. She began her tenure as a Senior Bankruptcy Specialist, serving from 2007 to 2010. Following this role, she worked as a Default Claims Specialist from 2010 to 2015. After a year as a Quality Assurance Claim Specialist in 2015, she transitioned to her current role as a Compliance Escalations Operations Specialist in 2016. In her current position, she focuses on resolving high-priority escalations and ensuring compliance with government regulations by reviewing loan documents.
Previous Experience in Banking
Before her extensive career at Chase, Tressa Brown worked at ABN AMRO Bank N.V. as a Bankruptcy Default Processor from 2003 to 2007. Her experience also includes a role at Metris Companies as a Dispute Resolution Team Lead from 2001 to 2003. These positions contributed to her over 20 years of experience in the mortgage banking industry, enhancing her expertise in operational efficiency and compliance.
Education and Expertise
Tressa Brown studied Criminal Justice at Florida State College--Jacksonville, where she earned an Associate of Science (AS) degree. Her educational background complements her professional experience, particularly in the areas of compliance and operational efficiency within the mortgage banking sector. She possesses strong analytical and problem-solving skills, focusing on attention to detail and accuracy.
Achievements in Operational Efficiency
In her roles, Tressa Brown has been recognized for increasing operational efficiency by resolving high-priority escalations. She identifies areas for improvement through root-cause analysis, which contributes to enhanced processes within her organization. Her ability to validate client documents ensures they meet Chase's purchasing requirements, further demonstrating her commitment to accuracy and compliance.