Trina Wade
About Trina Wade
Trina Wade is a Financial Service Advisor and Teller at Chase, where she has worked since 2014 in the Chicagoland area. She has a background in customer service and financial support, with previous roles at organizations such as the Chicago Urban League and Fifth Third Bank.
Work at Chase
Trina Wade has been employed at Chase as a Financial Service Advisor and Teller since 2014. Over her ten years in this role, she has developed expertise in providing knowledge of financial products within a service to sales environment. Trina operates with minimal supervisor support, demonstrating her ability to work independently while effectively assisting clients in the Chicagoland area.
Previous Experience in Financial Services
Before joining Chase, Trina Wade worked at Fifth Third Bank as a Financial Services Representative from 2007 to 2008. She also served as a Housing Case Manager at Centers for New Horizons from 2009 to 2011. Additionally, she held a position as a Family Support Worker at the Chicago Urban League for nine months in 2004 to 2005. These roles contributed to her comprehensive understanding of customer service and financial assistance.
Education and Expertise
Trina Wade earned her Associate’s Degree in English Language and Literature from Triton College, where she studied from 2011 to 2012. She furthered her education at Robert Morris University - Illinois, obtaining a Bachelor of Business Administration (BBA) in Business, Management, Marketing, and Related Support Services from 2014 to 2016. This educational background supports her career in financial services.
Customer Service Skills
In her current role at Chase, Trina handles between 100 to 145 inbound calls daily, addressing customer credit questions and concerns in a call-center environment. Her ability to resolve issues efficiently reflects her strong customer service skills and commitment to client satisfaction.