Victor Aguilar
About Victor Aguilar
Victor Aguilar is a Business Process Analyst at Chase, specializing in operational risk and fraud loss mitigation. He has over a decade of experience in various roles at Chase and other companies, complemented by a background in psychology from St. Mary's University and Northwest Vista College.
Work at Chase
Victor Aguilar has held multiple positions at Chase since 2012. He started as a Specialist I in Claims Phones, where he worked for 8 months. He then transitioned to Specialist II in Inventory Management from 2013 to 2015. Following this, he served as a Sr Specialist I in Inventory Management Approval from 2015 to 2018 and as a Sr Specialist II - Project Specialist for 8 months in 2018. Currently, he works as a Business Process Analyst, a role he has held since 2019. Throughout his tenure, he has focused on operational risk and fraud loss mitigation.
Education and Expertise
Victor Aguilar studied Psychology at St. Mary's University, earning a Bachelor of Arts (B.A.) from 2015 to 2017. Prior to that, he completed an Associate of Arts (A.A.) in Psychology at Northwest Vista College from 2013 to 2014. His educational background supports his expertise in operational risk management and fraud loss mitigation. He is knowledgeable in Federal Regulations and Training, as well as proficient in Microsoft Office, Data Analysis, and Computer Technology.
Background
Before joining Chase, Victor Aguilar worked at GameStop as an Assistant Manager from 2011 to 2012 and at IHOP as a Manager from 2009 to 2011. His experience in management roles has contributed to his skills in overseeing projects and collaborating with various departments. He has worked in the San Antonio, Texas area for most of his career, gaining extensive knowledge of the local market and operational practices.
Achievements
Victor Aguilar specializes in strategizing operational risk and mitigating fraud losses for both customers and the bank. He has collaborated with various departments within Chase to enhance operational processes. His role involves assisting with fraudulent transactions and managing merchant disputes across multiple platforms, including Debit Card, ATM, POS, ACH, Checks, and wires. He also provides oversight and management for Retail Claims Phone Projects at Chase.