Victor Shala
About Victor Shala
Victor Shala serves as the Vice President and Multi-Site Branch Manager for Chase Private Client, bringing over a decade of experience in banking management across several institutions. He has a proven track record in sales process implementation, employee development, and customer service excellence.
Work at Chase
Victor Shala currently serves as Vice President and Chase Private Client Branch Manager-MultiSite at Chase, a position he has held since 2019. In this role, he has implemented the overall sales process, which includes lead generation, relationship management, and marketing communications for top Deposit & Investment branches nationally. He is responsible for achieving financial goals and objectives for a cluster branch pairing that ranks in the top 250 nationally. Shala collaborates closely with One Chase Team Partners to enhance clients' wallet share, demonstrating a commitment to customer service and operational excellence.
Previous Experience in Banking
Prior to his current role at Chase, Victor Shala held several key positions in the banking sector. He worked at First Niagara Bank as Vice President, Multi-Site Branch Manager from 2012 to 2015, overseeing operations in Westchester County, NY. He then served as Vice President, Managing Director at Sterling National Bank from 2016 to 2017. Following that, he was Vice President, DeNovo Branch Manager at Popular Bank from 2017 to 2018. Shala continued his career at M&T Bank as Vice President, Branch Manager from 2018 to 2019. He also worked at Capital One as Vice President, Senior Business Banker from 2007 to 2012.
Education and Expertise
Victor Shala possesses extensive experience in banking and financial services, with a strong focus on sales processes, customer service, and team management. His expertise includes relationship management and marketing communications, which he has applied across various roles in multiple banking institutions. Shala excels in providing customer service with attention to detail and a thorough understanding of the firm's products and systems. His leadership style fosters a positive and motivating atmosphere, contributing to employee growth and development.
Achievements in Banking
Throughout his banking career, Victor Shala has achieved significant milestones, particularly in sales and branch management. At Chase, he has successfully implemented sales processes that have contributed to the financial success of his branches. His leadership has resulted in a cluster branch pairing that ranks among the top 250 nationally. Shala's ability to create a motivating work environment has also led to opportunities for employee development, showcasing his commitment to both client satisfaction and team performance.