Victoria Higgs
About Victoria Higgs
Victoria Higgs serves as the Equipment and Supply Services/Operations Supervisor at Chase Paymentech and has been a Business Operations Analyst II at JPMorgan Chase & Co. since 1998, accumulating 26 years of experience in the Tampa/St. Petersburg, Florida area.
Work at JPMorgan Chase & Co.
Victoria Higgs has been employed at JPMorgan Chase & Co. since 1998, serving as a Business Operations Analyst II for 26 years in the Tampa/St. Petersburg, Florida Area. In this role, she oversees various operational functions, ensuring efficient processes and quality assurance. Her extensive tenure at Chase highlights her commitment to the organization and her expertise in business operations.
Role at Chase Paymentech
In addition to her role at JPMorgan Chase & Co., Victoria Higgs works at Chase Paymentech as an Equipment and Supply Services/Operations Supervisor. She has held this position since 1998, where she manages quality assurance and oversees e-file loads for mass order imports. Her responsibilities also include coordinating new terminal releases and creating deployment specifications in collaboration with First Data Hardware Services.
Education and Expertise
Victoria Higgs studied at St. Petersburg College, where she earned an Associate of Arts in General Education and an Associate of Science in Crime Scene Technology from 2000 to 2004. Additionally, she attended the International Fine Arts College for one year, focusing on Fashion Merchandising. Her educational background supports her operational roles and enhances her technical skills in the business environment.
Technical Skills and Responsibilities
Victoria Higgs is proficient in monitoring TCOM, an XML and billing file transmission application, specifically for Titan interface orders and nightly billing files. She also facilitates training for the TASQweb order entry system, providing both initial training for new users and refresher courses for existing users. Furthermore, she addresses technical concerns raised by outside field representatives, relationship managers, and Independent Sales Organizations (ISOs).