Vivian Hernandez
About Vivian Hernandez
Vivian Hernandez works in Consumer and Community Banking at Chase, where she has been employed since 2019. She has over five years of customer service experience and a strong background in sales, having previously worked as a Personal Banker at First Convenience Bank.
Work at Chase
Vivian Hernandez has been employed at Chase in the Consumer and Community Banking division since 2019. In this role, she focuses on providing banking services to consumers and communities, leveraging her extensive experience in customer service and sales. Her responsibilities include assisting clients with their banking needs and promoting financial products that align with their goals.
Previous Experience at First Convenience Bank
Before joining Chase, Vivian Hernandez worked as a Personal Banker at First Convenience Bank from 2016 to 2018 in the Houston, Texas area. During her tenure, she developed strong customer relationships and demonstrated exceptional sales performance. Her efforts were recognized when she received the Regional Employee of the Month award for her leadership initiative and sales achievements.
Education and Expertise
Vivian Hernandez studied at the University of Houston, where she earned a Bachelor's of Business Administration with a focus on Business and Personal/Financial Services Marketing Operations from 2018 to 2023. Prior to that, she attended Lone Star College, completing a program in Business Administration and Management from 2016 to 2019. Her educational background equips her with the knowledge and skills necessary for her roles in banking and customer service.
Customer Service Experience
With over 5 years of customer service experience, Vivian Hernandez has consistently aimed to provide high-quality service to her clients. Her background in the sales industry spans more than 4 years, during which she has consistently exceeded sales goals. This experience has honed her ability to understand customer needs and deliver tailored solutions.