Wendy R. Gordon
About Wendy R. Gordon
Wendy R. Gordon is a Customer Service Team Leader at Chase, with a diverse background in management and consulting across various industries. She has held significant roles at companies such as Delta Air Lines, Sears Holdings Corporation, and ATPCO, and possesses expertise in customer service and business requirements communication.
Current Role at Chase
Wendy R. Gordon serves as a Customer Service Team Leader at Chase, a position she has held since 2017. In this role, she is responsible for overseeing customer service operations and ensuring high-quality service delivery. Her expertise in defining and communicating user business requirements supports her effectiveness in managing customer interactions. Wendy's strong track record in operations and call center management contributes to her success in this position.
Previous Experience at JVI Solutions, LLC
Wendy worked as a Consultant/Director at JVI Solutions, LLC for five months in 2008. During her time in this role, she focused on providing strategic consulting services. This position was located in the Lake Mary, Florida area, where she gained valuable experience that contributed to her professional development.
Experience at Sears Holdings Corporation
From 2010 to 2014, Wendy held the position of Assistant Manager for the Northeast Region at Sears Holdings Corporation. Over the course of four years, she managed various operational aspects and contributed to customer service initiatives. This role was also based in Lake Mary, Florida, where she developed her management skills.
Background in Project Management at Delta Air Lines
Wendy worked at Delta Air Lines as a Project Manager in Finance Systems from 1991 to 1999. During her eight-year tenure in Atlanta, Georgia, she managed finance-related projects, enhancing her project management skills and experience in the airline industry.
Educational Background and Leadership Training
Wendy holds a Bachelor's Degree from City University of New York-Hunter College. She has also completed several leadership programs, including the Senior Executive Team Program at the Center for Creative Leadership in 2002 and the Managing Corporate Resources program at IMD Business School in 2001. Additionally, she earned a Certificate of Successful Completion for Meeting Facilitation from Leadership Strategies, Inc. in 1995.