Whitney Leatherwood
About Whitney Leatherwood
Whitney Leatherwood is an experienced professional currently serving in the Executive Office at Chase since 2017. She has a diverse background in customer service roles, with previous positions at JPMorgan Chase, AARP, and CAS.
Work at Chase
Whitney Leatherwood has been employed at Chase since 2017, currently holding a position in the Executive Office. Her role involves overseeing customer service operations and addressing complex customer inquiries. Prior to this position, she worked at JPMorgan Chase in various capacities, including Senior Customer Service Representative and Transaction Processing Specialist. Her extensive experience in customer service within the financial sector contributes to her current responsibilities.
Previous Experience in Customer Service
Whitney Leatherwood has a robust background in customer service, having worked at JPMorgan Chase for a total of 14 years across different roles. She served as a Senior Customer Service Representative/HelpDesk from 1998 to 2008 and as a Transaction Processing Specialist from 2013 to 2017. Additionally, she worked as a Customer Service Coordinator at AARP for one year. Her experience spans various aspects of customer support and transaction processing.
Education and Expertise
Whitney Leatherwood pursued her education at multiple institutions. She studied at Central Ohio Technical College and Otterbein University, where she achieved a focus in Communications. Additionally, she completed a program in Business Communications through the American Bankers Association. Her educational background supports her expertise in customer service and communication.
Background
Whitney Leatherwood began her career in customer service in the early 1990s, starting with AARP in 1993. She transitioned to JPMorgan Chase shortly thereafter, where she developed her skills over a decade. After a brief period away from JPMorgan Chase, she returned to the financial services industry as a Transaction Processing Specialist before moving to her current role at Chase. Her career reflects a consistent focus on customer service and support.