Willie Harris
About Willie Harris
Willie Harris is an experienced Escalation Manager and Senior Lead Operation Specialist at Chase Paymentech, where he has worked since 2010. He holds an MBA in Business Management and has a background in leadership and communication, serving as Vice President of Public Relations for Toastmasters.
Work at Chase Paymentech
Willie Harris has been employed at Chase Paymentech since 2010, serving as an Escalation Manager and Senior Lead Operation Specialist for 14 years in Lewisville, Texas. In this role, he handles complex customer issues and oversees operational processes to ensure effective resolution. His responsibilities include managing escalations and leading teams to improve service delivery. Prior to this position, he worked at JPMorgan Chase as a Modification Escalation Manager from 2011 to 2013, where he focused on managing modifications and escalations within the organization.
Education and Expertise
Willie Harris studied at Cortez Peters Business College, where he focused on Accounting and achieved certification from 1985 to 1987. He later earned a Bachelor's Degree in Psychology from Southern New Hampshire University, completing his studies from 2013 to 2018. Additionally, he holds an MBA in Business Management from the University of Phoenix, which provides him with a strong foundation in business operations and management. He has also completed a Harvard Leadership Course, enhancing his leadership skills and strategic thinking.
Professional Background
Before joining Chase Paymentech, Willie Harris worked at HSBC as an Auto Account Manager and Assistance Lead Person for two months in 2007. He also held the position of Modification Counselor at Chase from 2011 to 2012. In addition to his current role at Chase, he has been a Lead Account Manager at Drive Financial Services since 2006, contributing to his extensive experience in account management and customer service. He has also worked as a Debt Collector at JPMorgan Chase since 2010.
Leadership Roles
Willie Harris serves as the Vice President of Public Relations for Toastmasters, where he demonstrates strong communication and leadership abilities. His involvement in Toastmasters highlights his commitment to personal and professional development in public speaking and leadership. He has also participated in the L.E.A.D.E.R Source program, which focuses on developing leadership and management skills, further showcasing his dedication to enhancing his leadership capabilities.