Yasmin Kutscher
About Yasmin Kutscher
Yasmin Kutscher is an experienced Operations Manager II and Vice President at JPMorgan Chase & Co., where she has worked since 2011. She specializes in strategic planning and process improvement, managing a team focused on enhancing customer dispute processes and maintaining relationships with national credit reporting agencies.
Work at JPMorgan Chase & Co.
Yasmin Kutscher has been with JPMorgan Chase & Co. since 2011, currently holding the position of Vice President of Operations. She has served in various roles within the company, including Operations Manager II, where she has been instrumental in managing a team of business analysts. Her responsibilities include developing and executing strategic initiatives that align with organizational priorities, particularly in the areas of credit reporting disputes and customer complaints. Kutscher maintains key relationships with the four national credit reporting agencies to address data rejects and enhance the customer disputes process.
Previous Experience at Federal Reserve Bank of Cleveland
Before joining JPMorgan Chase, Yasmin Kutscher worked at the Federal Reserve Bank of Cleveland as a Quality Analyst from 2001 to 2004. In this role, she contributed to quality assurance processes and analysis within the organization, gaining valuable experience that would benefit her future roles in operations and management.
Educational Background
Yasmin Kutscher holds a Bachelor's Degree in Management Information Systems from DeVry University. Additionally, she earned a Master's degree in Operational Excellence from The Ohio State University Fisher College of Business, completing her studies in 2020. She also studied Business Administration and Management at The Ohio State University, which provided her with a solid foundation in business principles.
Career Progression at Chase
Kutscher's career at Chase has seen her advance through various positions since 1996. She began as a Sr. Data Entry Operator and has held roles such as Officer, Business Analyst, and Assistant Vice President. Her experience spans over two decades, during which she has developed expertise in operations management, process improvement, and strategic planning.
Leadership and Management Skills
In her current role, Yasmin Kutscher regularly meets with executive management to present analysis results and identify opportunities for process improvement. She is responsible for ensuring compliance with policy and procedure changes through process and technical enhancements, demonstrating her leadership capabilities and commitment to organizational excellence.