Zizhang(anna) Tong
About Zizhang(anna) Tong
Zizhang (Anna) Tong is a Customer and Business Payments Analytics Senior Associate at Chase, with extensive experience in business analytics and cross-functional communication. She holds an MBA/MSBA from the University of Tennessee-Knoxville and has worked in various roles across multiple organizations, demonstrating strong leadership and problem-solving skills.
Current Role at Chase
Zizhang Tong currently serves as a Customer and Business Payments Analytics Sr. Associate at Chase, a position she has held since 2021. In this role, she leverages her expertise in analytics to provide insights that drive business decisions. Her responsibilities include utilizing analytical tools and customer relationship management skills to enhance payment processes and improve customer experiences. She is based in Wilmington, Delaware, where she continues to contribute to the company's analytics initiatives.
Previous Experience at Chase
Prior to her current position, Zizhang Tong worked at Chase as a Customer Journey Analytics Sr. Associate from 2019 to 2021 and as a Quant Analytics Analyst Associate from 2017 to 2019. In these roles, she focused on analyzing customer journeys and quantitative data to inform business strategies. Her time at Chase has allowed her to develop strong competencies in process improvement and project management.
Education and Expertise
Zizhang Tong holds a Master of Business Administration (MBA) and a Master of Science in Business Analytics (MSBA) from the University of Tennessee-Knoxville, where she studied from 2013 to 2015. Additionally, she earned a Master of Arts (MA) in Chinese Classic Bibliography from Sichuan University between 2002 and 2005. Her educational background is complemented by a Bachelor of Arts (BA) in Chinese Language and Literature from Sichuan University, completed from 1998 to 2002.
Professional Background
Zizhang Tong has a diverse professional background that includes roles in various organizations. She was a Business Analyst Intern at Tempur Sealy International for two months in 2014 and served as a Supply Chain Analyst at Bridgestone Americas from 2015 to 2017. Additionally, she worked at Emory University as a Language Instructor, Coordinator, and Event Planner from 2008 to 2011. Her multi-cultural experience and leadership skills enhance her effectiveness in global business environments.
Skills and Competencies
Zizhang Tong possesses strong skills in cross-functional communication, training and development, and process improvement. Her adaptability and strong work ethic are key attributes that support her role as a problem solver in business analytics. She effectively utilizes analytical tools to drive business insights and solutions, contributing to her success in the analytics field.