Zulay Quesada
About Zulay Quesada
Zulay Quesada is a Collections Specialist II in Consumer & Community Banking at Chase, where she has worked since 2019. She has prior experience as an A/R Claims Specialist at revMD.com and as a Spanish Bilingual Interpreter at TransPerfect, showcasing her strong negotiation skills and customer focus.
Current Role at Chase
Zulay Quesada serves as a Collections Specialist II in the Consumer & Community Banking division at Chase. She has held this position since 2019, contributing to the organization for over five years in Tempe, Arizona. In her role, she engages with customers to address payment issues, utilizing her negotiation and decision-making skills to identify problems and propose effective solutions. Quesada operates in a metrics-driven environment, demonstrating her ability to manage multiple technologies while maintaining a strong focus on customer service.
Previous Experience at revMD.com
Prior to her current role, Zulay Quesada worked as an A/R Claims Specialist at revMD.com from 2017 to 2019. During her two years in this position, she was based in Scottsdale, Arizona. Her responsibilities included managing accounts receivable claims, where she honed her skills in customer communication and problem resolution. This experience provided her with a solid foundation in financial processes and customer engagement.
Experience as a Spanish Bilingual Interpreter
Zulay Quesada was employed at TransPerfect as a Spanish Bilingual Interpreter from 2016 to 2017. In this role, which lasted for eight months in Tempe, Arizona, she facilitated communication for Spanish-speaking clients. This position enhanced her language skills and her ability to navigate diverse customer interactions, further contributing to her overall expertise in customer service.
Education and Training
Zulay Quesada studied at Lincoln Tech, where she earned an Associate's degree in Health Information/Medical Records Administration from 2001 to 2003. This educational background provided her with foundational knowledge in health information management, which complements her professional experience in customer service and collections.
Skills and Competencies
Zulay Quesada possesses strong negotiation and decision-making skills, particularly in identifying payment problems and offering solutions. She demonstrates sensitivity and compassion in challenging customer situations, ensuring a strong customer focus. Her comfort in a metrics-driven environment allows her to effectively engage with customers while navigating multiple technologies.