Brady Keller
About Brady Keller
Brady Keller is an Enterprise Customer Success Manager at Chatmeter, where he has worked since 2020. He has a diverse background in customer success and sales roles across various companies, including Houzz and Regal Wine Company, and holds a Bachelor of Arts in Sociology from Washington State University.
Work at Chatmeter
Brady Keller has been serving as the Enterprise Customer Success Manager at Chatmeter since 2020. In this role, he focuses on enhancing customer experiences and ensuring the successful implementation of Chatmeter's solutions for enterprise clients. Prior to this position, he worked as a Customer Success Manager at Chatmeter from 2018 to 2020, where he developed strategies to improve customer satisfaction and retention. His tenure at Chatmeter spans four years, contributing to the company's growth in the Greater San Diego Area.
Previous Experience
Before joining Chatmeter, Brady Keller held several positions that contributed to his expertise in customer success. He worked at Houzz in various roles, including Account Executive, Sales Trainer, and Account Manager-Growth, from 2014 to 2018. His experience at Regal Wine Company as an Account Sales Executive from 2013 to 2014 and at Enterprise Rent-A-Car as an Assistant Manager from 2008 to 2013 further developed his skills in sales and customer management. His diverse background supports his current role in managing enterprise customer success.
Education and Expertise
Brady Keller earned a Bachelor of Arts in Sociology from Washington State University, where he studied from 2004 to 2008. His educational background provides a foundation for understanding customer behavior and team dynamics. He possesses strong skills in cross-functional team leadership and operations management, which are essential for effective customer success strategies. Additionally, he has expertise in advanced negotiations and retail procurement, enhancing his ability to manage enterprise-level customer relationships.
Background in Customer Success
Brady Keller has a solid background in customer success, with a focus on P&L accountability and budget management. His experience in staff development and training enables him to build high-performing customer success teams. He is skilled in computer applications, which aids in implementing technology solutions for customer success management. His comprehensive understanding of customer needs and operational efficiency contributes to his effectiveness in driving customer success initiatives.
Tenure at Washington State University
Brady Keller worked as a Resident Advisor at Washington State University from 2005 to 2007. In this role, he was responsible for supporting fellow students and fostering a positive living environment. This early experience in leadership and community building laid the groundwork for his future roles in customer success and team management.