Jared Norris
About Jared Norris
Jared Norris serves as the Chief Customer Officer at Chatmeter, where he has worked since 2024. He has over 15 years of experience in customer success and has held various leadership roles in companies such as ACTIVE Network and Medallia.
Work at Chatmeter
Jared Norris currently serves as Chief Customer Officer at Chatmeter, a position he has held since 2024. In this role, he focuses on enhancing customer relationships and driving customer success initiatives. Prior to this, he worked as Senior Vice President of Customer Success from 2022 to 2024 and as Vice President of Operations from 2020 to 2022, both at Chatmeter in San Diego, California. His extensive experience at Chatmeter reflects his commitment to improving customer engagement and operational efficiency.
Education and Expertise
Jared Norris studied Marketing at California Polytechnic State University-San Luis Obispo from 2005 to 2007, achieving a degree in Business. He also attended San Diego State University, where he studied Business from 2002 to 2005. His educational background supports his expertise in Local SEO and Listings Management, which are essential for enhancing online visibility. Additionally, he has a strong foundation in Market Entry and Growth Strategy, Organizational Transformation, and Operational Efficiency.
Background
Jared Norris has over 15 years of experience in customer success and business operations. He previously worked at ACTIVE Network in various roles, including General Manager for Team Sports from 2014 to 2016 and Senior Sales Manager for Sports & Endurance from 2013 to 2014. He also served as Sales Director at Medallia from 2016 to 2017. His career reflects a focus on product development, onboarding, operations, and sales leadership, contributing to his comprehensive understanding of customer experience.
Achievements
Throughout his career, Jared Norris has demonstrated a proven track record in increasing account growth, Net Promoter Score (NPS), and customer retention. He has successfully driven measurable business outcomes and has a strong focus on fostering customer relationships and building effective customer-facing teams. His contributions to the Customer Experience Advisory Board at the University of California, Irvine, DCE, further highlight his commitment to developing customer experience strategies.