Rachael O'connor
About Rachael O'connor
Rachael O'Connor is an Enterprise Customer Success Manager at Chatmeter, where she has worked since 2022. She has a diverse background in customer success and sales, with previous roles at TOA Global and AbacusNext, among others.
Work at Chatmeter
Rachael O'Connor has been serving as an Enterprise Customer Success Manager at Chatmeter since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among enterprise clients. Her responsibilities include managing client relationships, addressing customer needs, and driving engagement with Chatmeter's services. This position builds on her extensive background in customer success and account management.
Previous Experience at TOA Global
Before joining Chatmeter, Rachael O'Connor held multiple roles at TOA Global. She worked as an Account Executive for four months in 2019, followed by a position as Customer Success Manager for North America from 2020 to 2022, where she spent two years managing customer relationships and ensuring client satisfaction. Additionally, she served as Sales Team Lead for one year, overseeing sales operations and team performance.
Career Background
Rachael O'Connor has a diverse career history in account management and customer success. Prior to her tenure at TOA Global, she worked at AbacusNext as a Senior Account Executive for eight months and at Panalitix as an International Account Executive for one year. She also gained experience at Insight Global in various roles, including Recruiter and Account Manager. Her early career included a position as National Account Manager at Allegiant Partners Incorporated.
Education and Qualifications
Rachael O'Connor earned her Bachelor of Arts degree from the University of California, Santa Barbara, where she studied from 2009 to 2013. Her educational background provides a foundation for her career in customer success and account management. She also completed her high school education at Northgate High School from 2005 to 2009.