Richelle Webb
About Richelle Webb
Richelle Webb is a Mid Market Customer Success Manager at Chatmeter, where she has worked since 2022. With a background in customer success roles at companies like ClickUp and Apple, she focuses on customer satisfaction and collaboration across various teams.
Work at Chatmeter
Richelle Webb has been serving as the Mid-Market Customer Success Manager at Chatmeter since 2022. In this role, she conducts weekly customer health checks to ensure customer satisfaction. She collaborates with various teams, including Engineering, Product Management, Sales, Channel Sales, Support, Marketing, and Executives, to help customers achieve their goals. Webb analyzes product adoption and utilization, allowing her to alert clients to potential risks and identify upsell opportunities. Additionally, she acts as the voice of the customer, gathering feedback to promote continuous improvement within the organization.
Previous Experience
Before joining Chatmeter, Richelle Webb worked at ClickUp as a Customer Success Engineer from 2021 to 2022. Her career also includes a tenure at Apple, where she held multiple roles: Applecare Advisor for five months in 2020, Mac Genius from 2017 to 2019, and Technical Support Engineer from 2017 to 2021. Additionally, she worked as a Sales Representative at AT&T for one year and as a Business Account Specialist at Verizon from 2015 to 2017. This diverse experience has contributed to her expertise in customer success and technical support.
Education and Expertise
Richelle Webb studied Business Administration and Management at Sierra College, where she attended from 2017 to 2023. She achieved a Transfer degree during her studies. Her educational background, combined with her extensive experience in customer success and technical roles, has equipped her with the skills necessary to excel in her current position at Chatmeter.