Ruben Gonzalez
About Ruben Gonzalez
Ruben Gonzalez is a Customer Success Manager with a strong background in enhancing customer experience and technical account management. He has worked in various roles across multiple companies, including Zego and insightsoftware, and possesses expertise in supporting multi-location brands.
Current Role at Chatmeter
Ruben Gonzalez serves as a Customer Success Manager at Chatmeter, a position he has held since 2022 in San Diego, California. In this role, he focuses on enhancing customer experiences for multi-location brands by leveraging local insights and tools. His responsibilities include developing strategies to improve customer satisfaction and ensuring that clients effectively utilize Chatmeter's services.
Previous Experience in Customer Success
Prior to his current role, Ruben Gonzalez worked at Zego (Powered by PayLease) as a Technical Account Manager from 2020 to 2022. He also held various positions at TargetCW, including Customer Success Strategic Account Manager and Customer Success Lead Account Manager, contributing to customer success initiatives from 2018 to 2019 and 2019 to 2020, respectively. His experience in these roles has equipped him with strong analytical skills that enhance customer success strategies.
Background in Communication and Education
Ruben Gonzalez studied Communication at Grossmont College from 2012 to 2015, followed by further studies at San Diego State University, where he earned a Bachelor's degree in Communication from 2015 to 2017. His educational background has provided him with the skills necessary for effective communication and customer engagement in his professional roles.
Experience in the Real Estate Software Industry
Ruben Gonzalez has a background in the real estate software industry, where he provided technical account management services. This experience has contributed to his expertise in helping multi-location brands improve their customer experience through the use of local insights and tools.
Early Career and Additional Roles
Before entering customer success roles, Ruben Gonzalez worked as a Nursing Unit Clerk at Sharp HealthCare from 2012 to 2017. He also held a position as an Outreach Associate at Brown Marketing Strategies for four months in 2017. These early career experiences have contributed to his diverse skill set and understanding of customer needs.