Ryan Hastings
About Ryan Hastings
Ryan Hastings serves as the Vice President of Client Success at Chatmeter, where he has worked since 2024. He has over 20 years of experience in client success and management roles across various companies, including Verizon and XO Communications.
Current Role at Chatmeter
Ryan Hastings serves as the Vice President of Client Success at Chatmeter, a position he has held since 2024. He works on-site in San Diego, California. In this role, he manages the Customer Success Teams and the Strategic Account team, overseeing existing revenue and customer growth. His responsibilities include ensuring the effectiveness of client success strategies and fostering customer relationships.
Previous Experience at Chatmeter
Before his current role, Ryan Hastings worked at Chatmeter in various capacities. He was the Director of Client Success from 2021 to 2024, following his tenure as the Senior Manager of Client Success from 2019 to 2021. During these periods, he contributed to the development and scaling of client success initiatives within the organization.
Career Background
Ryan Hastings has a diverse career spanning over 20 years in client success and sales. He began his career at XO Communications, where he held multiple roles, including Sales Manager and Sr. Account Executive. He also served as a Data Center and Colocation Specialist at XO Communications. His experience includes leadership positions at Placesign and Hookit, where he focused on client success and strategic partnerships.
Education and Expertise
Ryan Hastings earned a Bachelor of Arts degree in Service Sector Management from California State University San Marcos (CSUSM) between 1993 and 1998. His educational background complements his extensive experience in building customer-focused teams and managing client success strategies for startups and established companies.
Achievements in Client Success
Throughout his career, Ryan Hastings has demonstrated proven success in growing and scaling Client Success teams for various organizations, including startups and companies at different stages of their business lifecycle. His expertise encompasses over 20 years in sales, client success, support, and leadership, contributing to effective customer relationship management and revenue growth.