Sierra Hense
About Sierra Hense
Sierra Hense serves as the CS Operations Manager at Chatmeter, where she has worked since 2023. With a diverse background in customer success and event management, she has developed expertise in reputation management and brand intelligence.
Work at Chatmeter
Sierra Hense currently holds multiple roles at Chatmeter, including Manager of Client Success, CS Operations Manager, and SMB Lead Customer Success. She has been with the company since 2021, accumulating over two years of experience in customer success operations. Her responsibilities involve overseeing client relationships and ensuring customer satisfaction. Hense's hybrid work model allows her to engage with clients and team members effectively from both remote and onsite locations in San Diego, California.
Education and Expertise
Sierra Hense studied at San Diego State University, where she achieved a degree in Business. Additionally, she attended the Fashion Institute of Design & Merchandising (FIDM), earning an Associate of Arts in Design and Visual Communications. Hense possesses expertise in Gainsight NXT administration, a platform focused on customer success management. Her educational background and skills in visual concept design support her roles in customer success and operations.
Background
Sierra Hense has a diverse professional background with experience in various customer service and management roles. Prior to her current position at Chatmeter, she worked at La Valencia Hotel as an Event Sales Manager and at Tecnico Corporation as a Management Trainee. Hense also served as an Account Coordinator at Destination Concepts Inc. and held multiple positions at Estancia La Jolla Hotel & Spa, where she focused on event services and customer success.
Achievements
Throughout her career, Sierra Hense has developed refined interpersonal skills that facilitate strong working relationships with clients and team members. She specializes in reputation management and brand intelligence, focusing on enhancing brand perception. Hense's visionary abilities contribute to successful project execution, demonstrating her capability in overseeing projects from concept to production.