Terence Daniel Doronila
About Terence Daniel Doronila
Terence Daniel Doronila is a Sr. Revenue Operations Administrator at Chatmeter, where he has worked since 2024. He has a strong background in Salesforce data management and extensive experience in operations and customer service, complemented by his previous roles in the airline and hospitality industries.
Work at Chatmeter
Terence Daniel Doronila currently serves as the Sr. Revenue Operations Administrator at Chatmeter, a position he has held since 2024. His role focuses on optimizing revenue operations, leveraging his expertise in Salesforce data management. Prior to this, he worked as a Sales Operations Manager and Sales Operations Administrator at Chatmeter from 2023 to 2024 and 2021 to 2023, respectively. His contributions have been integral to the company's operational efficiency and revenue growth.
Education and Expertise
Terence studied at Trailhead by Salesforce, gaining knowledge in Salesforce data management, which is crucial for his current role in revenue operations. He also holds a Bachelor of Arts in International Business from Middlesex University. Additionally, he completed a BTEC in Business Studies at City of Westminster College from 2007 to 2010. His educational background supports his professional expertise in operations and customer service.
Background in Customer Service and Operations
Terence has a diverse background in customer service and operations, having worked in various roles across different industries. He was an International Cabin Crew member at British Airways from 2016 to 2018, where he developed strong customer service skills. His experience also includes serving as a Delivery Operations Manager at itsu from 2011 to 2016, where he managed operations in a fast-paced environment. This combination of experiences enhances his ability to lead teams effectively.
Professional Experience Prior to Chatmeter
Before joining Chatmeter, Terence held several positions that contributed to his professional development. He worked as an Enterprise Data Specialist at Jungo in 2022 and as a Senior Salesforce Database Specialist from 2019 to 2021. His roles involved managing Salesforce databases and improving data management processes. These experiences provided him with a strong foundation in data operations, which he applies in his current position.
Leadership and Team Performance
Terence has a history of leading teams to enhance performance and outcomes. His leadership style is characterized by empathy and dedication, allowing him to connect with team members and foster a collaborative work environment. His ability to combine operational expertise with customer service insights has proven effective in improving team dynamics and achieving organizational goals.