Dexter Thomas
About Dexter Thomas
Dexter Thomas is a Call Center Customer Service Manager at CheckSammy, with over 15 years of experience in customer service and sales management within call center environments. He has previously held managerial roles at TripAdvisor, Holiday Systems International, and Bank of America, and possesses expertise in various call center management software.
Work at CheckSammy
Dexter Thomas has been serving as the Call Center Customer Service Manager at CheckSammy since 2021. In this role, he is responsible for overseeing customer service operations within the call center, ensuring that customer inquiries and issues are addressed efficiently. His position involves managing a team, implementing best practices, and striving to enhance customer satisfaction. His tenure at CheckSammy has lasted for three years, during which he has contributed to the company's customer service strategies.
Previous Experience in Customer Service Management
Before joining CheckSammy, Dexter Thomas held various roles in customer service management. He worked at TripAdvisor as a Tap Team Sales Manager for seven months in 2018, where he focused on sales management. Prior to that, he served as a Customer Service Manager at Holiday Systems International for four months in 2004. His experience also includes a two-year tenure as Team Lead at IDC, Ltd. from 2008 to 2010, and a position as Call Center Supervisor at Legacy Leaders Inc. for seven months in 2010.
Sales Management Roles
Dexter Thomas has also held significant sales management positions throughout his career. He worked as an Inside Sales Manager at Sperian Energy for one year from 2016 to 2017. Additionally, he served as Customer Service Manager and AVP eLending Auto Sales Manager at Bank of America from 2005 to 2008. These roles have contributed to his extensive knowledge in both customer service and sales, enhancing his ability to manage teams effectively.
Education and Expertise
Dexter Thomas studied at City College of San Francisco, where he achieved a degree in Criminology. He also completed his general studies at George Washington High School. In addition to his formal education, he possesses expertise in various call center management software, including IEX, Witness, Aspect, WorldSpan, five9, Talk Desk, and Sales Force. His advanced skills in Microsoft Excel and Microsoft Word further support his capabilities in managing call center operations.
Professional Skills and Experience
With 15 years of experience in demanding call center environments, Dexter Thomas has developed a strong foundation in customer service and sales management. He demonstrates a commitment to exceeding customer satisfaction and contributing to company success. His extensive background in customer service management equips him with the skills necessary to lead teams effectively and implement strategies that enhance overall performance.