Jamarr Brown, Csm
About Jamarr Brown, Csm
Jamarr Brown is a Customer Success Manager with over five years of experience in the SaaS industry. He has a background in customer support and management, having worked for various companies including Fidelity National Title and TripActions, and he currently advocates for data and technology initiatives at CheckSammy.
Work at CheckSammy
Jamarr Brown has been employed at CheckSammy as a Customer Success Manager since 2023. In this role, he is responsible for ensuring that clients are effectively onboarded and supported in using the platform. He has successfully onboarded 20 new clients within a quarter, demonstrating his commitment to client satisfaction and effective use of the service. Additionally, he has curated The CheckSammy Newsletter, contributing to the company's communication efforts.
Previous Experience in Customer Success
Before joining CheckSammy, Jamarr Brown held various positions in customer success and support. He worked at Unite Us as a Customer Success and User Experience professional from 2021 to 2023. Prior to that, he served as the Customer Support Team Lead at TripActions from 2019 to 2020. His experience also includes a role as a Customer Support Executive at MURAL in 2021 and as a Disbursement Manager at Fidelity National Title from 2016 to 2018.
Education and Expertise
Jamarr Brown earned a Bachelor's degree in Finance from Southwestern Christian University, where he studied from 2009 to 2013. He specializes in creating and driving user personas, building efficient product roadmaps, and addressing project budget concerns. With over five years of experience in the SaaS industry, he has developed products and strategies that enhance user engagement and satisfaction.
Background in Customer Service
Jamarr Brown has a solid background in customer service, having worked in various roles prior to his focus on customer success. His experience includes positions as a Customer Service Representative at Waste Management and Williams-Sonoma, Inc. He also served as a Department Lead at Netflix for one year. This diverse experience has equipped him with the skills necessary to excel in customer-focused roles.
Advocacy for Data and Technology Initiatives
Jamarr Brown actively advocates for data, technology, and health-related initiatives. His professional focus includes leveraging data to improve user experiences and drive technology adoption within organizations. This advocacy aligns with his work in customer success, where understanding client needs and utilizing technology effectively are paramount.