Nidhi Patel
About Nidhi Patel
Nidhi Patel is an IT Helpdesk Team Lead at Chemtrade in the Greater Toronto Area, Canada, with extensive experience in technical support and network management.
Education and Expertise
Nidhi Patel holds a Master's degree in Computer Systems Networking and Telecommunications from Dalhousie University, completed in 2018. She earned her Bachelor's degree in Computer Engineering from LDRP Institute of Technology & Research, affiliated with Gujarat Technological University, in 2016. Nidhi has expertise in VoIP technology, network monitoring, and management tools. She has a strong background in routing and switching protocols as well as network security.
Professional Background
Nidhi Patel currently serves as the IT Helpdesk Team Lead at Chemtrade in Greater Toronto Area, Canada, working in a hybrid model. She transitioned to this role after working as an IT Operations Analyst at Chemtrade for seven months from 2022 to 2023. Prior to this, she spent two years as a Technical Operations Analyst at Pathway Communications in the Greater Toronto Area, working on projects for ChemTrade Logistics Inc. Her earlier roles include serving as a Technical Support Analyst at Pathway Communications and a Technical Support Specialist at GlassHouse Systems.
Career in IT Support and Operations
Nidhi Patel has extensive experience in IT support and operations. She began her career as a Technical Support Specialist at GlassHouse Systems in 2018. She later took on roles at Pathway Communications, first as a Technical Support Analyst and then as a Technical Operations Analyst. In these roles, she focused on troubleshooting and implementing network configurations. Her career progressed as she joined Chemtrade as an IT Operations Analyst before being promoted to her current position as IT Helpdesk Team Lead.
Leadership and Communication Skills
Throughout her career, Nidhi Patel has demonstrated effective leadership qualities and strong communication skills. In her current role as IT Helpdesk Team Lead at Chemtrade, she leverages her leadership abilities to manage a team and ensure efficient IT operations. Her strong interpersonal skills make her an efficient team player capable of fostering collaboration within her team.