Shannon Clough
About Shannon Clough
Shannon Clough is a Customer Support professional currently working at Chemtrade in Toronto, Ontario, Canada.
Title and Role at Chemtrade
Shannon Clough is currently working as a Customer Support professional at Chemtrade in Toronto, Ontario, Canada. She started this role in May 2020. In this position, Shannon acts as a primary liaison between customers and cross-functional teams to meet customer requirements and address non-conformances. Her strong background in managing carrier dispatcher relationships ensures product and service continuity.
Previous Experience at G Adventures
Shannon Clough worked at G Adventures as a Contact Center Operators Coordinator for 9 months from 2019 to 2020. In this role, based in the Toronto, Canada area, she was instrumental in coordinating operations within the contact center, leveraging her relationship-building skills and communication abilities to manage customer inquiries and ensure effective operations.
Account Management at Bell Media
Shannon served as an Account Manager and Sales Coordinator at Bell Media from 2017 to 2019. During her two-year tenure in the Toronto, Canada area, she managed sales accounts and coordinated various sales activities. Her role required a keen eye for detail and an ability to handle multiple client accounts efficiently.
Tenure at TELUS
Shannon Clough has extensive experience with TELUS, where she worked from 2010 to 2016 in multiple roles including Workforce Analyst, Client Experience Advocate, Escalation Advisor, and Essentials Agent. Her roles spanned different locations including Montreal and Toronto, highlighting her flexibility and broad skill set in handling workforce management, client advocacy, escalation issues, and essential services support.
Educational Background
Shannon studied at the International Academy of Design, where she completed the Interior Design Program and achieved certification in Interior Design. Her educational background has contributed to her ability to approach customer service and support roles with a unique perspective, focusing on design-thinking and problem-solving.