Carlos Moron
About Carlos Moron
Carlos Moron is an End User Support Level 2 (Service Delivery Coordinator) at Chevron in Barcelona, Anzoategui, Venezuela, with extensive experience in IT support and system management.
Company
Carlos Moron is currently employed at Chevron, a multinational energy corporation. He holds the position of End User Support Level 2 (Service Delivery Coordinator) based in Barcelona, Anzoategui, Venezuela. Carlos has extensive experience within the IT services industry and has previously held contracts with companies such as ExxonMobil, Banesco Banco Universal, and Petrolera Ameriven.
Title
Carlos Moron serves as an End User Support Level 2 (Service Delivery Coordinator) at Chevron. In this role, he is responsible for providing both remote and onsite support to local and foreign users concerning hardware and software issues. Moreover, Carlos coordinates with both local and international IT suppliers to ensure the smooth deployment, maintenance, and repair of IT services.
Education and Expertise
Carlos Moron studied Systems Engineering at the Instituto Universitario Politecnico Santiago Mariño, where he achieved an Engineer's degree over a span of six years, from 1998 to 2004. He is experienced in managing VoIP telephony systems, developing dashboards using Excel and Power BI, and executing operating system migration projects such as transitioning from Windows 7 to Windows 10. Additionally, his expertise extends to support telecom activities related to WiFi and cable LAN networks, as well as providing basic training on Power BI, phishing, and internal tools.
Background
Carlos Moron has a rich professional background in IT support services. Prior to his current role at Chevron, he has worked for various reputable organizations. He initially served as Helpdesk and End User Support Level 2 at Petrolera Ameriven between 2003 and 2004. Following this, he took on a contract at Banesco Banco Universal as End User Support Level 1 and Server Controller from 2004 to 2005. He then joined ExxonMobil as End User Support Level 2 from 2005 to 2008. Subsequently, Carlos worked at Chevron as a contractor focusing on IT Infrastructure Support and End User Support Level 2, from 2009 to 2014, before joining Multiservicios Gs Plus C.A as a Technology Advisor, a role he held until 2017.
Key Responsibilities
In his role at Chevron, Carlos Moron undertakes key responsibilities such as managing hardware inventory, which includes desktops, laptops, peripherals, hotspots, and iPhones. He is involved in generating reports based on the needs of the IT manager, and also travels to cities like El Tigre, Maracaibo, and Caracas to cover for co-workers during their vacations. Carlos's work includes developing dashboards with Excel and Power BI to report IT metrics and coordinating with external IT suppliers. His experience in providing basic training on technologies such as Power BI and phishing detection plays a crucial part in his contributions to the company.