Erwin Balanag
About Erwin Balanag
Erwin Balanag is a Retail Technology Support Senior Specialist at Chevron with over a decade of experience in customer service and technical support roles.
Title and Role at Chevron
Erwin Balanag is currently serving as a Retail Technology Support Senior Specialist at Chevron. Having joined Chevron over five years ago, Erwin has been instrumental in supporting retail technology initiatives within the company. His role includes addressing and resolving technology-related issues to ensure the smooth operation of Chevron's retail functions.
Professional Experience at Sykes
Erwin Balanag has accumulated extensive experience at Sykes, where he worked for nearly a decade. He began his career at Sykes as a Customer Service Representative in 2003, transitioned to Technical Support Representative from 2004 to 2010, and later served as a Senior Customer Service Representative until 2014. These roles have equipped him with a strong foundation in both customer service and technical support, making him adept at handling a variety of client and technical challenges.
Education and Academic Background
Erwin Balanag completed his higher education at Lyceum of the Philippines University, where he earned a Bachelor of Science degree. This academic achievement provided him with the foundational knowledge necessary to pursue a career in technology support and customer service.
Early Career Transition
Beginning his career as a Sales Associate at SMI Services in 2003, Erwin Balanag transitioned to technical support and customer service roles at Sykes. His initial stint in sales provided him with valuable interpersonal skills, which have been beneficial in his subsequent customer service and technology support positions. This diverse background has enabled him to excel in various roles throughout his career.
Decade-Long Experience in Customer Service and Technical Support
With over ten years of experience in customer service and technical support, Erwin Balanag has developed a deep understanding of client needs and technical problem-solving. His professional journey has been marked by roles that require significant interaction with customers and the resolution of complex technical issues. This extensive experience has been vital in his current role at Chevron as a Retail Technology Support Senior Specialist.