Howard Ilagan
About Howard Ilagan
Howard Ilagan is a Retail Technology Support professional currently working at Chevron and Stefanini Philippines, with over 16 years of experience in IT and customer service roles.
Current Positions at Chevron and Stefanini Philippines
Howard Ilagan holds concurrent roles at Chevron and Stefanini Philippines. At Chevron, he works as a Retail Technology Support professional since March 2019. Simultaneously, he serves as an IT Service Desk Administrator II at Stefanini Philippines. His experience in both positions involves managing technology support and ensuring seamless IT service operations.
Education and Academic Background
Howard Ilagan studied at the Polytechnic University of the Philippines, where he earned a Bachelor's degree, Bachelor of Science. He completed his studies in 2007 after four years of academic work. His education laid the foundation for his extensive career in IT and customer service roles.
Career at Sykes
Howard Ilagan's career at Sykes included diverse roles over six years from 2007 to 2013. He initially worked as a Customer Service Representative and later transitioned to the role of a Technical Support Specialist. His tenure at Sykes provided him with substantial experience in handling both customer service and technical support responsibilities.
Previous IT and Customer Service Roles
Prior to his current roles, Howard Ilagan gained significant experience in various IT and customer service positions. He worked at Convergys as a Customer Account Executive for one year and at Sitel as an IT Service Desk Analyst for 11 months. Howard also served as an IT Service Desk Analyst at Stefanini Philippines from 2016 to 2018, gaining two more years of experience before advancing to his current positions.
Broad Experience in IT Service Desk Roles
Howard Ilagan has accumulated more than 16 years of experience across multiple IT service desk and customer service roles. His solid background includes positions at Stefanini Philippines, Chevron, Sitel, Convergys, and Sykes. His role history reflects a robust expertise in IT support, technical troubleshooting, and customer account management, as well as a strong understanding of retail technology systems.