Mamdouh Arafa
About Mamdouh Arafa
Mamdouh Arafa is a Lubricants Sales Manager with over 20 years of experience in Sales and Customer Service, focusing on managerial roles and the FMCG sector.
Title
Mamdouh Arafa currently serves as a Lubricants Sales Manager. In this role, he leverages his extensive experience in sales and customer service to drive business growth and enhance customer satisfaction.
Previous Experience at Mobinil
Mamdouh Arafa worked at Mobinil as a Senior Quality Control on Call Center from 2000 to 2007. During his 7-year tenure in Giza, Giza, Egypt, he gained valuable experience in ensuring high-quality customer service and managing call center operations.
Previous Experience at Elsewedy Cables
From 1997 to 2000, Mamdouh Arafa served as the Chairman Office Manager at Elsewedy Cables Company Ltd in Jeddah, Makkah, Saudi Arabia. In this position, he was responsible for managing executive office functions and supporting top-level management.
Education and Expertise
Mamdouh Arafa holds two Master of Business Administration degrees. He earned one from West Brook University in the USA, where he studied from 2016 to 2017, and another from the International Academy For Advanced Research in London, where he studied Marketing from 2011 to 2012. Additionally, he holds a Bachelor's degree in Accounting and Finance from Cairo University, obtained between 1992 and 1996. His diverse educational background has equipped him with a solid foundation in business management, marketing, and finance.
Professional Background and Skills
With over 20 years of experience in sales and customer service, Mamdouh Arafa has held managerial roles across various sectors, including the Fast-Moving Consumer Goods (FMCG) and telecommunications industries. He has seven years of experience in customer service within the telecommunications sector and has spent the last decade working in the FMCG sector. Mamdouh is known for seeking challenging roles that require strong analytical capabilities, communication skills, and teamwork. He values positions where extra work and language skills are appreciated.