Mary Joyce Tolentino
About Mary Joyce Tolentino
Mary Joyce Tolentino is the Global Customer Service Center Learning & Development and Quality Assurance Lead at Chevron in Makati, Philippines, with over 15 years of experience in customer service and technical support roles.
Title
Mary Joyce Tolentino holds the title of Global Customer Service Center Learning & Development And Quality Assurance Lead at Chevron. In this role, she is based in Makati, National Capital Region, Philippines.
Company
Mary Joyce Tolentino is currently employed at Chevron, a multinational energy corporation. Over more than a decade, she has held various positions within the company, demonstrating a trajectory of growth and increasing responsibilities.
Professional Experience
Mary Joyce Tolentino has over 15 years of experience in customer service and technical support roles across different organizations. She worked at Dell as both Resolution Expert (2008-2009) and Technical Support Specialist (2006-2008). Prior to this, she worked at TeleTech Philippines as a Technical Support Specialist from 2004 to 2006.
Career at Chevron
Mary Joyce Tolentino has been with Chevron in various capacities, starting as a Retail Technology Support Specialist from 2009 to 2012. She became a Senior Retail Technology Support Specialist in 2012 for 11 months. She gained further expertise as a Subject Matter Expert from 2013 to 2016, followed by a role as Team Lead from 2017 to 2020. She now serves as the Global Customer Service Center Learning & Development And Quality Assurance Lead.
Education and Expertise
Mary Joyce Tolentino studied at St. Scholastica's College, Manila, earning a Bachelor of Arts in Mass Communication/Media Studies from 2000 to 2004. She has a strong background in retail technology support and customer service quality assurance, marking her as a versatile professional in her field.