James Collins
About James Collins
James Collins is a Product Operations Specialist at ChildPlus Software, where he has worked since 2022. With a background in technical support and software design, he focuses on simplifying complex systems for users, particularly in Head Start programs.
Work at ChildPlus Software
James Collins has been employed at ChildPlus Software since 2022 as a Product Operations Specialist. His role involves streamlining product processes and enhancing user experiences, particularly within Head Start and Early Head Start programs. Prior to this position, he held several roles at the same company, including Software Designer from 2020 to 2022, Internal Support Specialist from 2018 to 2020, Technical Support Specialist from 2014 to 2018, and Technical Support Representative from 2013 to 2014. His extensive experience at ChildPlus Software spans nearly a decade, contributing to his deep understanding of the company's products and user needs.
Education and Expertise
James Collins holds a Master's degree in Interactive Design and Video Game Development from Savannah College of Art and Design, where he studied from 2002 to 2004. He also earned a Bachelor's degree in Communications from Oglethorpe University. In addition to his formal education, he has obtained multiple certifications in product management, product-led growth, and product analytics, which enhance his capabilities in product operations and development.
Background
Before joining ChildPlus Software, James Collins worked at Clear Channel Radio as a Promotions and Production Assistant from 2002 to 2005. His career at ChildPlus Software began in 2013, where he progressively advanced through various technical support roles. His diverse background in both technical and operational roles has equipped him with a comprehensive skill set that supports his current position.
Professional Focus
James Collins is dedicated to simplifying complex systems for users, particularly in the context of Head Start and Early Head Start programs. He emphasizes the importance of balancing user needs with technical costs in software development. His collaborative approach involves working closely with different departments to ensure an efficient product process, demonstrating how individual contributions can lead to overall product improvement.