Victor Ayala
About Victor Ayala
Victor Ayala serves as the Technical Services Manager at ChildPlus Software, where he has worked since 2010. He specializes in creating custom reports for clients and managing a team of Data Support Analysts while enhancing performance tracking through various initiatives.
Work at ChildPlus Software
Victor Ayala has served as the Technical Services Manager at ChildPlus Software since 2010. In this role, he is responsible for creating custom reports tailored to meet the specific needs of clients using the company's software. He manages a team of four Data Support Analysts, overseeing essential tasks such as database cleanup and VPN setup for select customers. Ayala has implemented a Support Representative scorecard to enhance performance tracking and identify areas for improvement. Additionally, he conducts audits of support cases to ensure that exceptional customer support is consistently provided by Technical Support Representatives.
Previous Experience
Prior to his current position, Victor Ayala worked at the National Council of La Raza as an Affiliate Member Services Assistant from 2008 to 2010. During his two years in this role, he contributed to member services and support within the organization, gaining valuable experience that would inform his later work in technical services.
Education and Expertise
Victor Ayala holds a Bachelor of Arts degree in Political Science and Latin American Studies from the University of North Carolina at Chapel Hill. He studied at the university from 2003 to 2007, acquiring knowledge and skills that complement his technical expertise in software management and customer support.
Technical Innovations
In his role at ChildPlus Software, Victor Ayala developed a proprietary case management software for the technical services department. This innovation has streamlined processes and improved the efficiency of service delivery, reflecting his commitment to enhancing operational effectiveness within the organization.