Alan Sheridan
About Alan Sheridan
Alan Sheridan is a Senior Enterprise Customer Success Manager with extensive experience in the SaaS industry. He has a background in developing marketing strategies and managing enterprise-level customer success initiatives, having previously worked at Chili Piper, Vidyard, and Rad Power Bikes.
Current Role at Chili Piper
Alan Sheridan currently serves as the Senior Enterprise Customer Success Manager at Chili Piper, a position he has held since 2023. He works remotely and focuses on managing enterprise-level customer success initiatives. His role involves developing strategies to enhance customer satisfaction and retention within the SaaS industry.
Previous Experience at Chili Piper
Before his current role, Alan worked at Chili Piper as an Enterprise Customer Success Manager from 2021 to 2023. During this two-year tenure in Vancouver, British Columbia, he was responsible for ensuring that enterprise clients received optimal value from the company's solutions, contributing to overall customer success.
Background in Customer Success
Alan has a solid background in customer success, having held various positions in the field. He worked as a Customer Success Manager at Vidyard from 2019 to 2021 and at Wishpond for a brief period in 2019. His experience includes managing customer relationships and developing marketing strategies tailored for SaaS companies.
Educational Background
Alan studied at Technological University of the Shannon, Athlone Campus, where he earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from 2009 to 2013. He also attended Athlone Community College, achieving a Bachelor of Business from 2001 to 2006.
Skills and Expertise
Alan possesses strong skills in logistics and operational efficiency, which he applies in his customer success roles. His expertise includes managing enterprise-level customer success initiatives within the SaaS industry, ensuring that clients achieve their desired outcomes and enhancing overall customer experience.