Alex Thebert
About Alex Thebert
Alex Thebert serves as a Senior Enterprise Customer Success Manager at Chili Piper, bringing a strong background in customer success and project management. He holds a Bachelor's Degree in Urban and Public Affairs from the University of Illinois Chicago and has held various roles in organizations focused on customer success and advocacy.
Current Role at Chili Piper
Alex Thebert serves as the Senior Enterprise Customer Success Manager at Chili Piper, a position held since 2022. In this role, Alex focuses on enhancing customer value and product quality through empathetic communication and process-building. Alex's expertise in data and project management supports the optimization of customer success strategies, contributing to the overall effectiveness of the customer success team.
Previous Experience at Chili Piper
Prior to his current role, Alex worked at Chili Piper as an Enterprise Customer Success Manager from 2021 to 2022. During this time, he was responsible for managing customer relationships and ensuring successful implementation of the company's solutions. His contributions during this period laid the groundwork for his advancement to a senior position.
Professional Background
Alex Thebert has a diverse professional background in customer success and management. He worked at Tides Advocacy as a Strategic Advisor and Strategic Customer Success Manager from 2016 to 2018. He also held roles at atSpoke as a Customer Success Manager and Senior Implementation Manager from 2019 to 2021. Additionally, he served as Executive Director at Save the Wild Upper Peninsula of Michigan from 2012 to 2015 and as a National Organizer for Physicians for a National Health Program from 2009 to 2012.
Education and Expertise
Alex earned a Bachelor's Degree from the University of Illinois Chicago, where he studied Urban and Public Affairs, Public Policy, Urban Planning, and Public Administration. He also studied Spanish Language and Literature at Academia Hispano Americana in San Miguel de Allende, Mexico. This educational background supports his expertise in customer success and project management.
Board Membership at Gain Grow Retain
Since 2021, Alex has been a Board Member at Gain Grow Retain. In this capacity, he contributes to the organization's mission of enhancing customer success practices and fostering a community of professionals dedicated to improving customer outcomes.