Amine Bousnina
About Amine Bousnina
Amine Bousnina is a Manager of Customer Success at Chili Piper, where he has worked since 2023. He has extensive experience in customer success roles across various companies and holds a Bachelor's and Master's degree in Business Administration and Management.
Current Role at Chili Piper
Amine Bousnina currently serves as the Manager of Customer Success at Chili Piper, a position he has held since 2023. In this role, he oversees customer success initiatives and strategies, ensuring that clients receive optimal support and value from the company's services. His responsibilities include managing customer relationships and leading a team focused on enhancing customer satisfaction and retention.
Previous Experience at Chili Piper
Before his current role, Amine Bousnina worked at Chili Piper as an Enterprise Customer Success Manager from 2020 to 2022. During this time, he focused on managing enterprise-level accounts and enhancing customer engagement. His experience at Chili Piper has contributed to his expertise in streamlining lead conversion processes, which has positively impacted conversion rates and show rates.
Professional Background
Amine Bousnina has a diverse professional background in customer success and project management. He has held various roles, including Customer Success Director at Jive Software and Customer Success Manager at Aurea Software. His career spans multiple companies, where he has developed skills in lead management, customer engagement, and project optimization.
Educational Qualifications
Amine Bousnina holds a Bachelor's Degree in Business Administration and Management from the Faculté des sciences juridiques économiques et sociales in Oujda, which he completed from 2010 to 2014. He also earned a Master's degree in Business Administration and Management from the Ecole Nationale de Commerce et de Gestion d'Oujda between 2017 and 2019. His educational background has equipped him with a solid foundation in business principles.
Expertise in Customer Success
Amine Bousnina possesses expertise in consolidating point solutions into a unified platform for lead management and reporting. He has been instrumental in optimizing lead distribution processes, which has resulted in significant time savings for teams. His focus on enhancing customer success strategies has contributed to improved operational efficiency and customer satisfaction.