Chad A.
About Chad A.
Chad A. serves as the Senior Manager in the Customer Love department at Chili Piper, where he focuses on building brand support and ensuring customer safety. He has a diverse background in IT management and customer service, with previous roles at Microsoft, RE/MAX, and YouTube.
Current Role at Chili Piper
Chad A. currently serves as Senior Manager in the Department of Customer Love at Chili Piper. He has held this position since 2023, working remotely. In this role, he focuses on building brand support and ensuring customer safety, leveraging his extensive experience in IT management and customer satisfaction to drive customer success and reliability.
Previous Experience at Chili Piper
Chad A. has a significant history with Chili Piper, having worked in various capacities. He was a Senior Customer Support Engineer from 2021 to 2022 for seven months. He then transitioned to a Customer Support Engineer from 2020 to 2021 for one year. Following that, he served as Team Lead of Customer Support from 2022 to 2023 for eleven months, contributing to the development of customer support strategies.
Experience at Microsoft
Chad A. worked at Microsoft in multiple roles. He was a Support Escalation Engineer II from 2019 to 2020, where he handled complex customer support issues. Prior to that, he served as a Social Media Coordinator from 2017 to 2019, focusing on customer engagement through social media channels. Both positions were remote and based in Redmond, Washington.
Educational Background
Chad A. studied at the University of Manitoba, where he earned a degree in Computer Science from 2003 to 2006. Additionally, he attended RRC Polytech, achieving an Associate's degree in Network and System Administration from 2005 to 2006. His educational background supports his extensive experience in IT and customer support.
Career in IT Management
Chad A. has a robust background in IT management, having held the position of Information Technology Manager at RE/MAX from 2007 to 2013 for six years. His experience also includes a role as a Digital Content Manager at YouTube from 2012 to 2017. Throughout his career, he has demonstrated proven retention skills in customer service and support.