Chitresh Singh
About Chitresh Singh
Chitresh Singh is a Senior Customer Success Manager at Chili Piper, recognized for achieving a 96% retention rate and excelling in client onboarding processes. He has a diverse background in customer success and consulting, with previous roles at Mohawk College, Crossover, and Accenture.
Current Role at Chili Piper
Chitresh Singh serves as a Senior Customer Success Manager at Chili Piper, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and retention through effective account management. Singh has demonstrated significant success in this capacity, achieving a 100% promoter score on NPS, with 80% of clients providing a perfect score of 10. His contributions have positioned him as a key player in driving customer success initiatives within the organization.
Previous Experience at Mohawk College
Chitresh Singh has a notable history with Mohawk College, where he held multiple roles. He worked as a Professor for 11 months in 2018, sharing his expertise in various subjects. Additionally, he served as a Business Analytics Consultant from 2013 to 2016 and as a Senior Project Manager from 2016 to 2018. His diverse roles at the college allowed him to contribute to both academic and operational aspects, enhancing the learning environment and project outcomes.
Experience at Crossover and Accenture
Before joining Chili Piper, Chitresh Singh worked at Crossover as a Customer Success Manager from 2019 to 2021. His role involved managing customer relationships and ensuring client satisfaction in a remote setting. Prior to that, he was a Consultant at Accenture from 2009 to 2011, where he provided strategic insights and solutions to clients. These experiences equipped him with a strong foundation in customer success and consulting.
Educational Background
Chitresh Singh is pursuing a Master of Business Administration (M.B.A.) in Management Consulting at the University of Ottawa, a program he has been enrolled in since 2012. He also holds a Bachelor of Technology (BTech) in Electronics and Communications Engineering from Punjab Technical University. His educational background supports his professional roles, providing him with analytical and strategic skills applicable in customer success and consulting.
Achievements in Customer Success Management
In his role as a Customer Success Manager, Chitresh Singh has achieved significant milestones. He recorded the highest retention rate of 96% while managing over 70 accounts. Additionally, he completed the most onboarding processes in the mid-market space, totaling 124. Singh also generated the highest dollar value from closed-won CSQOs in the mid-market space, amounting to $81,000, showcasing his effectiveness in driving customer success.