Drew Zieff
About Drew Zieff
Drew Zieff is a Senior Customer Success Manager currently working at Chili Piper, where he has been employed since 2023. He has a diverse background in customer success and marketing, with previous roles at companies such as Xplor, Boathouse, and Babson College.
Current Role at Chili Piper
Drew Zieff serves as a Senior Customer Success Manager at Chili Piper, a position he has held since 2023. He works remotely, focusing on enhancing customer satisfaction and ensuring successful product adoption. His experience in customer success roles has equipped him with the skills necessary to manage client relationships effectively.
Previous Experience at Chili Piper
Before his current role, Drew worked at Chili Piper as a Customer Success Manager from 2021 to 2023. During this time, he contributed to customer engagement strategies and supported clients in maximizing the value of their Chili Piper solutions. His tenure at the company spanned two years and took place in Boston, Massachusetts.
Career Background in Customer Support
Drew Zieff has a solid foundation in customer support, having worked at Xplor in various capacities. He began as a Customer Support Associate from 2019 to 2020, then advanced to Customer Support Team Lead from 2020 to 2021. He also served as an Enterprise Customer Success Manager at Xplor in 2021, where he focused on enterprise-level client relationships.
Educational Background
Drew studied at Ithaca College, where he earned a Bachelor of Science degree in Integrated Marketing Communications from 2010 to 2014. His education provided him with a strong foundation in strategic communication, which he has applied throughout his career in various marketing and customer success roles.
Early Career and Additional Roles
Drew's early career includes positions such as Integrated Marketing Coordinator at Babson College from 2016 to 2018 and Digital Media Analyst at Boathouse from 2018 to 2019. He also worked as an Account Coordinator at Schneider Associates and MarketOne International, gaining valuable experience in marketing and client management.