Gus Molina
About Gus Molina
Gus Molina is a Customer Success Manager with extensive experience in customer relations and support, having worked at companies such as IBM and Chili Piper. He holds a Bachelor of Business Administration from Universidad Galileo and is recognized for his strong technical support background and interpersonal skills.
Work at Chili Piper
Gus Molina currently serves as a Customer Success Manager at Chili Piper, a role he has held since 2022. His responsibilities include enhancing customer satisfaction and ensuring effective communication between clients and the company. In 2024, he briefly worked as a Senior Customer Success Manager in Guatemala, where he continued to focus on customer relationship management. His experience at Chili Piper emphasizes his commitment to improving customer service metrics and driving company growth.
Previous Experience in Customer Success
Before joining Chili Piper, Gus Molina worked at upcoach as a Customer Success Manager for eight months in 2021. He also held the position of Customer Relations Manager at Skyline Payment Systems from 2020 to 2021, where he worked remotely for seven months. His extensive background in customer success roles has equipped him with the skills necessary to motivate teams and coach individuals toward achieving management potential.
Technical Support Background
Gus Molina has a strong technical support background, having worked as a Customer Support Professional at IBM from 2012 to 2020 for eight years. This experience has enhanced his ability to improve team performance on customer service metrics and service level agreement (SLA) delivery. His technical expertise supports his role in developing and implementing process improvements that contribute to company growth and innovation.
Education and Qualifications
Gus Molina studied at Universidad Galileo, where he earned a Bachelor of Business Administration (BBA) in Business Administration and Management from 2016 to 2020. Prior to this, he completed his high school education at Colegio Naleb, achieving a High School Diploma from 2004 to 2007. His educational background provides a solid foundation for his career in customer success and management.