Henrique Girardi Dos Santos
About Henrique Girardi Dos Santos
Henrique Girardi Dos Santos is a Senior Customer Love Engineer at Chili Piper, with a background in technical support and development across various companies including Atlassian and SAP. He holds multiple degrees from Universidade La Salle, including an MBA in Strategic People Management.
Work at Chili Piper
Henrique Girardi Dos Santos currently holds the position of Senior Customer Love Engineer at Chili Piper. He has been with the company since 2021, contributing to customer support and engagement in a remote capacity. His role involves enhancing customer satisfaction and ensuring effective communication between the company and its clients.
Previous Experience at Atlassian
Prior to joining Chili Piper, Henrique worked at Atlassian as a Support Technical Lead from 2020 to 2021. His responsibilities included providing technical support and leading initiatives to improve customer service processes. This role was based in Porto Alegre, Rio Grande do Sul, Brazil.
Career at SAP
Henrique served as a Senior HEC Technical Lead at SAP from 2011 to 2020. During his nine years at the company, he was involved in various technical leadership roles and contributed to project management for the SAP Expert Channel in SAP Labs Latin America. His experience at SAP helped him develop skills in technical support and team management.
Educational Background
Henrique studied at Universidade La Salle, where he earned a Technologist degree in Systems for Internet from 2007 to 2012. He also completed two Master of Business Administration (MBA) programs, one in Strategic People Management from 2012 to 2016 and another in People Management and Coaching Leadership from 2016 to 2018. His education has equipped him with a strong foundation in both technical and managerial aspects.
Technical Skills and Certifications
Henrique is certified as an internal auditor for ISO 9001 and 27001 standards. He has experience in conducting ticket reviews to improve the technical development of Support Engineers and has worked as a Technical Trainer for Product Support teams. His expertise includes identifying technical gaps and creating training plans for support staff.